Workforce tracking for BPO & outsourcing
BPOs bill hours and sell reliability. FocusUp produces client-ready daily proof-of-work automatically, drafts every agent's standup from real work, and flags overload and stalled agents to supervisors before the shift is lost — the levers that grow BPO margins.
Manual screenshots-in-a-spreadsheet reporting eats supervisor time and still looks unconvincing.
Top and bottom quartile agents can differ 2x. Most tools measure the gap; few close it.
Heavy-handed surveillance drives agents away. Retention needs tools agents don't hate.
Date-navigable per-member and team reports with tracked time, activity share, focus scores and AI narratives — export and send.
Overload, stalled work and agents gone quiet surface as drafted check-ins in the supervisor's voice — approved before they send. Each agent's standup is drafted from real work every morning.
Consent-first tracking, screenshots off by default and full data parity mean agents trust the system — surveillance-grade insight without surveillance-grade attrition.
Free playbook
Contract clause, consent, rollout in one afternoon, and invoices clients pay without questions — the playbook agencies use to prove billable hours without losing people.
Get the playbook →Free for 1 person. Teams: 14-day pilot, $0 today, cancel in 2 clicks.
Yes. The reports page has a print/PDF export designed as client-facing proof of work: tracked hours, activity, focus scores and AI summaries per member and per day.
Team is $6 per seat per month with everything included, and annual billing is 12 months for the price of 10. For 200+ seats, contact sales for Enterprise pricing.