Workforce tracking for BPO & outsourcing
BPOs bill hours and sell reliability. FocusUp produces client-ready daily proof-of-work reports automatically, while its AI coach lifts agent productivity — the two levers that grow BPO margins.
Manual screenshots-in-a-spreadsheet reporting eats supervisor time and still looks unconvincing.
Top and bottom quartile agents can differ 2x. Most tools measure the gap; few close it.
Heavy-handed surveillance drives agents away. Retention needs tools agents don't hate.
Date-navigable per-member and team reports with tracked time, activity share, focus scores and AI narratives — export and send.
Each agent gets specific, private suggestions each morning. Managers see who needs help before the week is lost.
Consent-first tracking and full data parity mean agents trust the system — surveillance-grade insight without surveillance-grade attrition.
14-day AI Coach trial included. No card required.
Yes. The reports page has a print/PDF export designed as client-facing proof of work: tracked hours, activity, focus scores and AI summaries per member and per day.
Starter is $4.90 per seat per month and AI Coach $9.90, with ~17% off on annual billing. For 200+ seats, contact sales for Enterprise pricing.